Terms and Conditions

By accessing our website and/or making usage of our Services, you agree to be bound by these terms and conditions. These represent the contract between you and Yateletata Services (Pty) Ltd company registration number 2014/041318/07 (hereinafter referred to as “Yateletata”; “us”; “our”; “we” as context dictates).

This agreement may be amended from time to time which in no varies any contract entered into between you and Yateletata. The version published at the time of instruction shall remain valid. The amended version shall however be valid for all new instructions received from you.

1. Definitions

In this agreement, the following words shall have the following meanings, unless the context requires otherwise:

• “Content”   means information and/or data in any form published on Our Website by us or any third party with our consent.
• “Copy or Publish” with reference to a Licensed Product, means reproducing or publishing in whole or in part, using any means, in any medium. It includes breaking up, changing, cropping or any other change or use as part of some other created work.
• “Post” means place on or into Our Website any Content or material of any sort by any means.
• “Product” means anything we offer for sale on Our Website.
• “Licence” means a licence granted by us to you in the terms of this agreement for use of a Licensed Product.
• “Licensed Product ” means any product, material or thing offered for licence by us on Our Website, whether or not bought by you. A reference to “Product” shall be a reference to all or part of a Product or to a Product changed by you in any way.
• “Our Website” means refers to wwww.yateletata.co.za including all of the hardware and software installation that enables the website to function.
• “Service” or “Services”   means all the services we provide, whether or not from Our Website. It includes Products, documents and letters for which you buy from our Website, documents we prepare for you, all advice we give, information we provide and all other actions we take for you, as instructed.

2. Interpretation

In this agreement, unless the context otherwise requires:

2.1   a reference to a person includes a human individual, a corporate entity and any organisation which is managed or controlled as a unit.

2.2   in the context of permission, “may not” in connection with an action of yours, means “must not”.

2.3   any agreement by any party not to do or omit to do something includes an obligation not to allow some other person to do or omit to do that same thing;

2.4   a reference to an act or regulation includes new law of substantially the same intent as the act or regulation referred to;

2.5   these terms and conditions apply to all supplies of a Service or Licensed Products by us. They prevail over any terms proposed by you.

2.6   this agreement is made only in the English language. If there is any conflict in meaning between the English language version of this agreement and any version or translation of this agreement in any other language, the English language version shall prevail.

3. Terms of Use

3.1   If you use Our Website in any way on behalf of another person you warrant that you have full authority to do so and you accept personal responsibility for every act or omission by you.

3.2   In entering into this agreement you have not relied on any representation or information from any source except Our Website.

3.3   You acknowledge that you are satisfied that the Product and/or Service(s) you have selected are suitable and satisfactory for your requirements;

3.4   The Services you buy on Our Website are supplied by Yateletata.

3.5   These terms apply to all your purchases except advertising space.

3.6   When you click to buy a Product or Service from us, in law you are offering to buy. The agreement takes effect on the first to happen of:

3.6.1   we send a Product to you; or

3.6.2   we authorise you to download a Product; or

3.6.3   you have sent a completed instruction to us and paid for the Service you have ordered and we have started work for you; or

3.6.4       you have accessed a document for download and/or purchase.

3.7   Every Product or Service you buy which is separately identifiable is the subject of a separate agreement. Accordingly, performance or breach of one agreement does not affect any other.

3.8   You cease to be a client of Yateletata under the following circumstance – on the first to happen of:

3.8.1   your receipt of the Product and/or Service you have bought, by any means;

3.8.2   our sending of the Product by e-mail and not receiving notification from our service provider of non-delivery;

3.8.3   our completion of the Service(s) for which you have paid us. If there is any doubt as to when this is, or was, then our decision is final.

3.9   As a result you are not a client for the time between our completing one piece of work for you and starting another. Each piece of work is a new retainer which terminates when that work is done. If we should give advice on the same case at a subsequent time, such advice constitutes a separate contract and does not retrospectively extend the first contract for our Services.

3.10   No agreement exists between us for any free Product and/or Service(s), therefore you do not become a client nor are we liable to you in any way resulting from your use of any free Product and/or Service(s).

3.11   The price of the Product and/or Service(s) may be changed by us, at our sole discretion and at any time, without any notification to you. This price change shall not affect the price charged to you at the time when you buy the Product and/or Service(s) prior to the date of change of price.

3.12   The Product and/or Service(s) will be delivered to you by your free download, by e-mail or by both of these, at our choice.

3.13   You agree that you are bound by this agreement, as amended from time to time, for all future contracts with us, whether ordered through Our Website or by any other means.

3.14   You now agree that you commit a breach of this agreement should you seek reversal of money paid to us by instructing your bank to credit back a payment made to us, without first attempting to seek repayment from us. In that event, you agree that you will owe us first the sum charged to us by our merchant service provider and secondly you shall be liable for a sum based on time spent at R2500 per hour in dealing with your breach. You also agree that this provision is reasonable.

4. Fees and/or Charges

4.1   The prices payable for the Product and/or Services(s) are clearly set out on Our Website.

4.2   Charges for the Service(s) are estimated.

4.3   We do not charge VAT, however, should we charge VAT in future, you shall be liable thereof at the VAT rate at the time of purchase of a Product and/or Service(s), as amended from time to time.

4.4   In respect of Services, when we cannot provide a firm price, we will charge by the hour. In that case all work done, including all letters, e-mails, and telephone calls made and received will be charged on a time basis at an hourly rate of R1500.

4.5   Fee Estimates of fees and/or charges shall be provided to you where possible.

4.6   We require payment in full and in advance for the Product and/or Service(s).

5. Payment

5.1   All Card payments are not processed through web pages controlled by us. We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment.

5.2  If you have asked us to remember your credit card details in readiness for your next purchase or subscription, we will securely store your payment details on our systems. These details will be fully encrypted and only used to process your automatic monthly payments or other transactions which you have initiated.

5.3 Yateletata shall not be liable for any issues you may encounter in making payment through a web page belonging to our payment service provider or in downloading any document or other Service.

5.4 If you pay by Internet bank transfer, we will deliver the purchased Product and/or Service(s) by e-mail within a minimum of 2 (two) business days.

6. Holding money on your behalf

6.1   We do not conduct money transactions nor make payments on behalf of clients. We cannot, therefore, accept or hold money on your behalf, beyond money paid for our immediate Services.

6.2   If you decide to terminate your instructions, in accordance with clause 8, to us before we have delivered on the Product and/or Service(s) we shall immediately refund the balance to you.

7. Delivery of the Services

7.1   Advice and document drafting and any other Services supplied personally will be delivered within an estimated time frame as determined in the separate terms of engagement provided. You may cancel any undelivered balance at any time, whereupon we will refund the appropriate proportion of your money.

7.2  Products supplied instantaneously or almost so, will be delivered by e-mail or by your own download from Our Website. You may obtain re-delivery as often as you wish for a period of 30 (thirty) days.

8. Cancellation and refunds

This and the following paragraph apply if you buy as consumer as defined in the Consumer Protection Act of 2008. Provided the Act applies to the transaction concerned, the following terms apply to this Agreement

8.1   the that information relating to all aspects of our Products and/or Service(s) is not in this document but in other web pages from where you select the Product and/or Service(s).

8.2   You have a right to cancel this agreement within 7 days of placing your order. The cancellation of this agreement shall apply to all future purchases and/or where we have not delivered the Product and/or Service(s) in terms of clause 8.4 and 8.5 hereunder.

8.3  Every Product and/or Service(s) provided by us is designated to be delivered immediately or as soon as we are reasonably able to deliver it. Most products are supplied automatically after you have made payment.

8.4  We do not supply any product or service on terms for future delivery. That means, if you wish to use our Products or Services, you must instruct us to deliver in accordance with our terms.

8.5  By accepting these terms and by virtue of clause 8.4 above, you agree that you are instructing us to deliver immediately and you understand that, in doing so, you lose your right to cancel your order within 7(seven) days.

8.6  In respect of the Service(s) you buy from us, if any service is continuing, you may cancel it at any time before we have completed delivery of it. If you do, the terms of engagement provided for on-going services shall apply.

8.7  A contract for drafting work is a single contract, even if payments are made over a period of time. That means no new cancellation right arises if you add to your original instructions.

8.8  In the event of cancellation of an order by you in compliance with these terms, we will refund any money due to you within 30 (thirty) days.

1. Liability for subsequent defects

9.1   Please check the Product received from us immediately you download it.

9.2   Should you find an error in the Product, you must inform us by email: ylttemplates@yateletata.co.za

9.3   The procedure to report an error is as follows:

9.3.1   you must report to us as soon as any error is discovered but not later than 7 (seven) days from receipt by you.

9.3.2   You are required to provide a detailed email clearly state the error and any other information to enable us to identify it and/or rectify it.

9.4   If we agree that the Product is faulty, then we shall:

9.4.1   correct the error within 5 (five) days, or

9.4.2   immediately send a new copy to you, or

9.4.3   refund the full cost you have paid.

10. Promotions, offers and events

If we offer Services in some way not anticipated by these terms, then you are entitled to terms no less favourable than those set out here.

11. Disclaimers and limitation of liability

11.1   The law differs from one country to another. This paragraph applies so far as the applicable law allows.

11.2   All implied conditions, warranties and terms are excluded from this agreement.

11.3   We make no representation or warranty that any Service or Licensed Product  will be:

11.3.1   useful to you;

11.3.2   of satisfactory quality;

11.3.3   fit for a particular purpose;

11.3.4   available or accessible, without interruption, or without error.

11.4   Except in the case of death or personal injury, our total liability under this agreement, however it arises, shall not exceed the sum of R10,000. This applies whether your case is based on contract, delict or any other basis in law.

11.5   We shall not be liable to you for any loss or expense which is:

11.5.1   indirect or consequential loss; or

11.5.2   economic loss or other loss of turnover, profits, business or goodwill even if such loss was reasonably foreseeable or we knew you might incur it; or

11.5.3     any other damages or losses not referred to herein which may arise from time to time.

11.6   If you become aware of any breach of any term of this agreement by any third party, kindly inform us thereof by email to templatetrove@yateletata.co.za.

11.7   Some Services or Licensed Products you might buy on Our Website are provided by attorneys in practice. Those Services may be subject to the rules and regulations of the professional bodies of which those providers are members. You have the benefit of their professional indemnity insurance and of other professional safeguards.

11.8   The purchase of the Service(s) and/or Licensed Product from a practising attorney does not in any manner mean that the service is suitable for your use. Advice is inevitably limited by the scope of your instructions and the time available for the drawing of advice. If you require a full service, the terms of engagement shall apply.

11.9  Products and/or Service(s) provided by Yateletata are provided “without liability”. We make no representation and give no warranty with respect to any of the Product and/or Service(s). We do not suggest or recommend that any Product and/or Service(s) is suitable for your particular use.

11.10   The Products are provided as template versions for you to edit and amend to suit your circumstances. We do not take any liability whatsoever for any amendments made by yourself and/or a third party without our instruction.

11.11   The Products may include technical inaccuracies or typographical errors.

11.12   Advice given and documents drawn specially for you are appropriate only to the facts and circumstances you have provided to us. If you do not give us full instructions, it is possible that our advice and the documents may be incomplete.

11.13  We are not responsible for any action you decide to take as a result of using a Service or buying a Licensed Product.

11.14   Our Website may contais links to other Internet websites. We have neither power nor control over any such website. You acknowledge and agree that we shall not be liable in any way for the content of any such linked website, nor for any loss or damage arising therefrom whatsoever from your use of any such website.

11.15   Advice given, Products and/or Service(s) are valid only within the jurisdiction of the Republic of South Africa.

12. Your Licence to use a document

12.1   The purchase of the Product and/or Service(s) grants you a licence to use the Product and/or Service(s) for the purpose of your own business or in a single company. You may use it as often as you like subject to the terms of this agreement.

12.2   All ownership rights and intellectual property rights in the Content and software whether provided by us or by any other Content provider shall remain the sole property of us and/or the other Content provider. Purchasing of the Product and/or Service(s) does not in any way mean a transfer of our ownership rights and/or any intellectual property rights we have in the Product and/or Service(s).

12.4   You may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content or software, in whole or in part, except as is expressly permitted in this agreement.

12.5   It is a condition of your license to use any document that you preserve our copyright notices as far as reasonably possible and at least once on every document.

12.6   No express or implied licence of the Licensed Product or any other material is granted to you other than the express Licence granted in this agreement.

13. Limitations and permissions on Licences

13.1   You must not sub-license a Licensed Product unless we have expressly granted such right.

13.2   We prohibit you from making a  Copy or Publish a Licensed Product except as specifically allowed in this agreement.

13.3   You may not allow any other person to use a Licensed Product except in the situation or context for which you have bought it.

13.4   You may not represent or give the impression that you are the owner or originator of any Licensed Product or of the software. This does not apply to a person with whom we have made a specific agreement to use the software for resale.

13.5   You may not remove any identification or reference number or other information which may be embedded in any file of a Licensed Product.

15. Storage of papers and documents

We are not obliged to keep copies of communications between us, nor papers you send to us in any connection. You should therefore never send original papers to us. In practice, we will endeavour to keep a soft copy of advice given, for our own benefit.

16. Copyright and other Intellectual property

16.1   You agree that at all times you will:

16.1.1   not to cause or permit anything which may damage or endanger our title to any Licensed Product or other intellectual property or the title of any third party whose work has been made available to us as a Licensed Product;

16.1.2   notify us of any suspected infringement of the intellectual property.

16.2   If you use a Licensed Product in a way not allowed by this agreement we may take legal action anywhere in the World. If loss to us or any other person results from your wrongful action, you will be liable to pay.

16.3   If we terminate the Licence on account of your breach, you agree that you will:

16.3.1   immediately stop using the Licensed Product;

16.3.2   destroy all copies of the Licensed Product in your possession or control;

16.3.3   destroy any work of yours derived from a Licensed Product.

16.4   To give assurance both to you and to us that you are using the Licensed Product in accordance with the terms of the Licence, you agree that you will give us copies of your works and materials containing or using a Licensed Product. We will give you 14 (fourteen) days’ notice of this requirement. You agree to provide us with access to relevant pages which have restricted access or are fire-walled.

16.5   If we reasonably believe that you are using a Licensed Product outside the scope of this Licence, you agree to provide written confirmation of your compliance, in a form to be drawn by us.

17. Interruption to our service

17.1   If it is necessary for us to interrupt our service, we will give you reasonable notice where this is possible and when we judge the down time is such as to justify telling you.

17.2  You acknowledge that our service may also be interrupted for many reasons beyond our control.

17.3  You agree that we are not liable to you for any loss, foreseeable or not, arising from any interruption to our service.

18. Content you Post to Our Website

You agree that you will not use or allow anyone else to use Our Website to Post a Content which is or may:

18.1   be information which could promote or assist any unlawful purpose;

18.2   be malicious or defamatory;

18.3   consist of commercial audio, video or music files;

18.4   be illegal, obscene, offensive, threatening or violent;

18.5   promote discrimination or animosity to any person on grounds of gender, race, religion, nationality, disability, sexual orientation or age;

18.6   be likely to harass, intimidate, bully, or alarm any other person;

18.7   solicit passwords or personal information from anyone;

18.8   be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity, age or affiliation with any person;

18.9   give the impression that it emanates from us or that you are connected with us or that we have endorsed you or your business;

18.10   link to any of the material specified in this paragraph.

18.11 any viruses or links whatsoever unless required.

19. Removal of offensive Content

19.1   For the avoidance of doubt, this paragraph is addressed to any person who comes on Our Websites for any purpose.

19.2   We are under no obligation to monitor or record the activity of any user or visitor to Our Website for any purpose, nor do we assume any responsibility to monitor or police Internet-related activities. However, we may do so without notice to you and without giving you a reason.

19.3   If you are offended by any Content, the following procedure applies:

19.3.1   your claim or complaint must be submitted to us in the form available on Our Websites, or contain the same information as that requested in our form. It must be sent to us by post or email.

19.3.2   we shall remove the offending Content as soon as we are reasonably able;

19.3.3   after we receive notice of a claim or complaint, we shall investigate so far as we alone decide;

19.3.4   we may re-instate the Content about which you have complained or not.

19.4   In respect of any complaint made by you or any person on your behalf, whether using our form of complaint or not, you now irrevocably grant to us a licence to publish the complaint and all ensuing correspondence and communication, without limit.

19.5   You now agree that if any complaint is made by you frivolously or vexatiously you will repay us the cost of our investigation including legal fees if any.

20. Security of Our Website

If you violate Our Website we shall take legal action against you.

You now agree that you will not, and will not allow any other person to:

20.1   modify, copy, or cause damage or unintended effect to any portion of Our Websites, or any software used within it.

20.2   link to our site in any way that would cause the appearance or presentation of Our Websites to be different from what would be seen by a user who accessed Our Websites by typing the URL into a standard browser;

20.3   download any part of Our Websites, without our express written consent;

20.4   collect or use any product listings, descriptions, or prices;

20.5   collect or use any information obtained from or about Our Websites or the Content except as intended by this agreement;

20.6   aggregate, copy or duplicate in any manner any of the Content or information available from Our Websites, other than as permitted by this agreement or as is reasonably necessary for your use of the Services;

20.7   for any purpose use our name, any proprietary information (including images, text, page layout, or form) of ours or of our affiliates in any way and in particular to entice search robots to some other website;

20.8   upload or republish any part of our Content on any Internet, intranet or extranet site.

20.9   share with a third party any login credentials to Our Websites;

20.10   use on Our Websites software which assists in:

20.10.1   data mining, extraction or collection;

20.10.2   performing any automated operation;

20.11   Despite the above terms, we now grant a licence to you to:

20.11.1   create a hyperlink to Our Websites for the purpose of promoting an interest common to both of us. you can do this without specific permission. This licence is conditional upon your not portraying us or any Product and/or Service(s) in a false, misleading, derogatory, or otherwise offensive manner.

20.11.2   you may copy the text of any page for your personal use in connection with the purpose of Our Websites or a Service we provide. You may not use any logo or other proprietary graphic or trademark of ours as part of the link without our express written consent.

21. Indemnity

You agree to indemnify us against any claim or demand, including reasonable lawyers’ fees, made by any third party due to or arising in any way out of your use of Our Website, or the infringement by you, or by any other person using your computer, of any intellectual property or other right of any person.

22. Miscellaneous

22.1   You undertake to provide to us your current physical address, e-mail address, telephone and fax numbers as and when they are changed together with all information that we may require to enable us to fulfil our obligations under this agreement.

22.2  We may change this agreement in any way at any time. The version applicable to your contract is the version which is Posted on Our Website at the time you buy a Product or Service.

22.3   If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

22.4   The rights and obligations of the parties set out in this agreement shall pass to any permitted successor in title.

22.5   For the purposes of the Promotion of Access to Information Act 2000 and Protection of Personal Information Act 2013 as amended and any comparable law of any other country having jurisdiction and relating to the location of data processing, you consent to the processing of your personal data (in manual, electronic or any other form) relevant to this agreement, by us and/or any agent or third party nominated by us and bound by a duty of confidentiality. Processing includes but is not limited to obtaining, recording, using and holding data in any country.

22.6   If you are in breach of any term of this agreement, we may:

22.6.1   publish all text and content relating to the claimed breach, including your name and email address and all correspondence between us and our respective advisers; and you now irrevocably give your consent to such publication.

22.6.2   terminate any Licence of a Licensed Product.

22.7   Any obligation in this agreement intended to continue to have effect after termination shall so continue.

22.8   No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.

22.9   When you visit Our Websites or send messages to us by email, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on Our Websites. You agree that all our electronic communications satisfy any legal requirement that such communications be in writing.

22.10   Any communication to be served on either of the parties by the other shall be delivered by e-mail.

It shall be deemed to have been delivered:

• by e-mail to the address from which the receiving party has last sent e-mail:  within 24 (twenty-four) hours if no notice of non-receipt has been received by the sender.

22.11   In the event of a dispute between the parties to this agreement, then they undertake to attempt to settle the dispute by engaging in good faith with the other in a process of mediation before commencing arbitration or litigation.

22.12   This agreement does not give any right to any third party.

22.13   In the event of any conflict between any term of this agreement and the provisions of any comparable document intended to regulate any other corporate or collective body, then the terms of this agreement shall prevail.

22.14    This agreement shall be governed by the laws of South Africa.